HubSpot Commerce Hub integrates with HubSpot’s popular customer relationship management (CRM) software to streamline billing and payment processing.
With no monthly fees, you can create quotes and invoices directly from CRM data, plus payment links you can embed in webpages, email, and more. To process payments, you can use the native HubSpot Payments feature or connect your Stripe account.
Monthly fee: No monthly fee
Per swipe fee: HubSpot Payments: 2.9% per transaction; Stripe: 0.5% platform fee per
transaction, plus a processing fee that depends on your agreement with Stripe.
Setup fee: No set-up fee
Cancellation fee: None
PCI compliance fee: None
Best for: US businesses using HubSpot’s CRM that want to integrate payment processing directly with it.
Terminals: HubSpot Payments and Stripe
HubSpot Commerce doesn’t offer traditional physical POS terminals. Rather, the platform lets you create simple payment links that you can share directly with your customers or embed in your web pages, emails, forms, calls to action (CTAs), and more.
When customers click on the link, they can easily pay you using various payment methods, including credit and debit cards, automated clearing house (ACH), Google Pay, and Apple Pay. This helps you close sales quicker and more conveniently without requiring your customers to go through multiple payment pages.
HubSpot Commerce Hub offers a range of additional merchant services aimed at simplifying the billing and payment processes for B2B businesses. Here’s what you can expect.
HubSpot Commerce Hub offers a straightforward pricing model. Your exact costs depend on whether you choose to process your payments via the native HubSpot Payments tool or through Stripe.
If you opt for HubSpot Payments, you’ll pay a fixed fee of 2.9% for all credit card transactions and 0.5% for ACH payments (capped at $10).
If you use Stripe, there’s a 0.5% platform fee per transaction. In addition, you’ll pay a processing fee whose amount depends on your merchant agreement with Stripe. Typically, this fee is determined by the size of your business and the volume of transactions.
HubSpot directly deducts payment processing fees from each transaction, unlike some platforms that bill fees separately. You can access details of your deductions via the “Transaction history” tab within HubSpot.
There are no set-up fees, monthly fees, account minimums, or hidden charges—you only pay for the transactions you process through Commerce Hub. Additionally, the platform doesn’t charge a fee for processing refunds. But note that you won’t receive a refund of the fee linked to the original transaction.
To start processing payments via Commerce Hub, you need to sign up for HubSpot’s CRM first if you haven’t already. Once signed up, navigate to Commerce > Payments on the dashboard, select your desired payment processor (i.e. HubSpot Payments or Stripe), and then follow the prompts to apply.
If you choose the native HubSpot Payments feature, the application process will involve providing basic business information and, in some cases, additional documentation to meet verification standards. It can take up to 3 business days to get a response. Once approved, simply add your bank account information to start collecting payments.
If you’re connecting to an existing Stripe account that already has your business information, you won’t need to provide this info again. Note, however, that you might not be able to start collecting payments immediately after connecting the two platforms. According to HubSpot, you’ll know everything is set when the Payment status label reads “Ready to transact.” This can take up to 3 days.
The HubSpot Commerce platform operates on a pay-as-you go model, so there are no long-term contracts. There are also no cancellation charges if you stop using the platform for any reason.
Leaders Merchant Services was established in 2000 in Camarillo, California by Michael Wolfe, who remains the company’s CEO. Leaders was acquired by iPayment in 2017 but continues to operate independently.
Leaders is accredited with the Better Business Bureau and has an A rating. The company has a 3.6-star rating on Trustpilot.
Founded in 2006 and with customers from over 135 countries, HubSpot is a customer relationship management (CRM) platform that offers subscription-based tools and solutions for sales, marketing, content management, and customer service. It operates on a freemium model, with some basic CRM functionalities available for free and others requiring a paid subscription.
The HubSpot Commerce Hub, which integrates payment processing capabilities with CRM activities, is a relatively new feature that underscores HubSpot’s commitment to helping businesses achieve more streamlined and efficient operations. The tool is available to all HubSpot users, although select features (like e-signatures, custom billing automation, and QuickBooks integration) are only available exclusively to users in the paid tiers.
HubSpot offers customer support via phone, email, and chat. Its website has several useful resources, including a community forum where you can interact with other members and ask questions, a knowledge base with guides and how-to articles on HubSpot tools and services, and a learning academy that offers free courses and certifications in various topics related to CRM, marketing, sales, and customer service.
HubSpot’s Commerce Hub is a powerful commerce solution that integrates seamlessly with its renowned CRM. It offers a range of top features to support and streamline your business operations. These features include flexible payment processing with HubSpot Payments or Stripe, fast quote and invoice generation, and easy subscription and revenue management.